This Privacy Policy explains how 15/NOVE TECNOLOGIA E CONSULTORIA LTDA ("15/NOVE," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website and use our platform.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you fill out forms on our website, we collect your name, email address, company name, phone number, and any other information you voluntarily provide.
- Usage Data: We automatically collect information about how you interact with our website and platform, including pages visited, features used, time spent, and referring URLs.
- Device Information: We collect information about the device you use to access our services, including browser type, operating system, IP address, and device identifiers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our platform and services.
- To process your registration and manage your subscription.
- To communicate with you regarding support requests, updates, and promotional materials (with your consent where required).
- To analyze usage patterns and optimize the user experience.
- To detect, prevent, and address technical issues and security threats.
- To comply with legal obligations and enforce our Terms of Use.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you provide information voluntarily through forms and opt-in communications.
- Contractual Necessity: To fulfill our obligations under the Terms of Use and provide the services you request.
- Legitimate Interests: To improve our services, ensure security, and communicate with users in ways that are reasonably expected.
- Legal Compliance: To comply with applicable laws and regulations in Brazil and other jurisdictions where we operate.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who help us operate our platform (cloud hosting, analytics, payment processing). These providers are contractually bound to protect your data.
- Legal Authorities: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users.
5. Data Retention
We retain your personal information for as long as your subscription is active or as needed to provide you services. After termination, we retain your data for up to 90 days unless a longer retention period is required by law. You may request earlier deletion by contacting our support team.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request restriction of processing under certain circumstances.
- Portability: Request transfer of your data to another service provider in a structured format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, contact us at support@15nove.com.br.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through our cookie consent banner. For more details, refer to our Cookie Policy.
8. International Data Transfers
As a Brazilian company serving global customers, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.
9. Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption at rest (AES-256) and in transit (TLS 1.3), access controls, and regular security audits.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified through our website or via email. Your continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
15/NOVE TECNOLOGIA E CONSULTORIA LTDA
ITAPEVA, 378 CONJ 24 SALA 2
SAO PAULO / SP — CEP 01332-901
Brazil
Email: support@15nove.com.br
Phone: +55 (11) 2222-2222