Browse our frequently asked questions to learn more about the 15/NOVE platform, Setup, billing, and support options.
15/NOVE is a business process automation platform developed by 15/NOVE TECNOLOGIA E CONSULTORIA LTDA, a Brazilian technology company. It allows organizations to design, automate, and optimize workflows without writing code.
Visit our Get Started page, fill out the request form, and our team will follow up within 24 hours to help you set up your workspace and begin your free trial.
No. The platform is designed for business users. The visual workflow builder and pre-built templates make it easy for anyone to automate processes. Our support team also helps with Setup if needed.
Starter plans include email support with a 24-hour response time. Professional and Enterprise plans include priority chat and email support. Enterprise clients receive a dedicated account manager.
Yes. The platform includes pre-built connectors for Salesforce, HubSpot, Slack, Microsoft Teams, Google Workspace, and 50+ other tools. Custom integrations are available via our REST API.
We take security seriously. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We maintain SOC 2 aligned controls and undergo annual penetration testing by independent firms.
Yes, we offer companion apps for iOS and Android. You can approve requests, monitor workflows, and receive push notifications directly from your mobile device.
On-premise deployment is available for Enterprise plans. We provide installation guides, Docker images, and remote assistance to set up within your infrastructure.
You can cancel your subscription at any time. If you cancel during the trial period, you will not be charged. For paid plans, service continues until the end of the current billing cycle.
Yes, we offer a 30-day money-back guarantee for all paid plans. If you are not satisfied, contact our support team for a full refund.
Annual billing charges the equivalent of 10 months upfront, giving you 2 months free. For example, the Professional plan at $79/month is $790/year with annual billing.
Yes, additional team members are charged at a prorated rate for the remainder of the billing cycle. They gain immediate access upon invitation.